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Privacy Policy for TH-EY S&D LTD

At TH-EY, accessible from https://th-ey.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by TH-EY and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us on hello@th-ey.com or through the contact form.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in TH-EY. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Email Communications & Marketing

TH-EY sends service communications needed to deliver and administer TH-EY’s services. This includes booking confirmations, calendar invites and reminders, support responses, project status updates and weekly reports under an active engagement, follow-ups related to ongoing work, invoices, and important service, security, or legal notices. The legal basis is performance of a contract or steps taken at the visitor’s or client’s request (Art. 6(1)(b) GDPR), TH-EY’s legitimate interests in operating and improving the services (Art. 6(1)(f) GDPR), and—where applicable—legal obligations (Art. 6(1)(c) GDPR).

TH-EY sends marketing emails about TH-EY services, case studies, events, or content only when the visitor has given consent (for example by ticking a box on Calendly or other forms). The legal basis is consent (Art. 6(1)(a) GDPR). Consent can be withdrawn at any time via the “unsubscribe” link in any marketing email or by emailing hello@th-ey.com. Withdrawal does not affect processing carried out before withdrawal.

For marketing emails, TH-EY processes the visitor’s name, email address, company details (if provided), the fact and time consent was given and how it was obtained (e.g. Calendly form), and limited engagement data (such as opens and link clicks) to understand what is helpful and to improve communications. Emails are delivered through trusted third-party providers acting as processors. Processing may occur in the EU/EEA or in countries ensuring adequate protection. Where data is transferred outside the EU/EEA or UK, TH-EY relies on lawful transfer mechanisms (such as Standard Contractual Clauses) and appropriate safeguards.

Retention for marketing audience data: TH-EY keeps contact details used to send marketing emails until the visitor unsubscribes or for 24 months after the last engagement with a marketing email (e.g. open, click, or reply), whichever comes first. After that, TH-EY removes the contact from marketing systems and deletes or anonymizes the marketing data within 30 days.

Retention for consent evidence (separate from marketing data): To meet GDPR accountability and to demonstrate consent (Arts. 5(2) and 7(1) GDPR), TH-EY keeps a minimal, separate record for up to 6 years. This record includes only what is necessary—such as the email identifier (minimized where feasible, e.g. hashed), time and source of consent (form name, checkbox text/version), IP or user agent, and the unsubscribe event if applicable. This record has restricted access and is not used for marketing.

Visitors and clients can unsubscribe from marketing at any time and may exercise the rights listed in the “GDPR Data Protection Rights” section, including the right to object to direct marketing. If erasure is requested, TH-EY deletes marketing audience data and keeps only the minimal consent record to the extent necessary to comply with legal obligations or to establish or defend legal claims (Art. 17(3) GDPR). TH-EY does not sell personal data or share it with third parties for their own marketing without consent.

Log Files

TH-EY follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Cookies and Web Beacons

Like any other website, TH-EY uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies”.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of TH-EY.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on TH-EY, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that TH-EY has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

TH-EY’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business deletes any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

TH-EY does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.